On-boarding questionnaire

Fill out the on-boarding questionnaire and review your answers by following the link here.

Common Questions to Ask Your Printer

When you provide a print request, it's important to include the specs for the project prior to designing. If you're unsure of the specs, be sure to ask your printer the following questions:

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What is the preferred file format (PDF, TIFF, EPS)?

Color Mode (CMYK, RGB)?

Do you require color profiles or Pantone Colors?

What size bleed and trim do you require?

Is there a designated safe area to ensure important content is not trimmed off?

If you are unsure, feel free to give your printer my email address to clarify specs. Be sure they include your company name, the title of the project as it's listed in Trello, and the specs they require.

Get to Know Trello

Watch the tutorial and get to know how your Trello board works. This is how you will input project requests and provide approvals.

How to Manage Your Subscription

Watch the tutorial and understand how to pause, cancel, upgrade or downgrade your subscription.

Schedule a Call

Questions about your subscription?

FAQs

How do I get started with my subscription service?

Your subscription service starts next day, Monday through Friday. You begin your subscription by filling out the on-boarding questionnaire located here, in your portal.

How do I submit design requests?

To submit a design request, head over to Trello by following the button on the right >>

What information should I include in my design requests to ensure accuracy and quality?

For print projects, be sure to include whether or not you need printing marks (crop & bleed), the size of the document, and any templates provided by your printer.

For other projects, provide the file size minimum and maximum, if required of the media type.

How is communication handled throughout the design process?

Communication regarding each project is all housed in Trello. Each project gets assigned it's own card when you create the request, and every step from ideation to approval will be house in the same spot.

Is there a designated timeframe for feedback and revisions?

I can't move forward with another project until a design request has been completed. Your queue doesn't move until a request has been completed. Your feedback or approval doesn't have a specific timeline, but keep in mind nothing moves without your approval.

How many revisions do I get?

Unlimited revisions.

We will keep working on a design request until it's perfect. Keep in mind, depending on your subscription level, you get 1 - 2 design requests as a time.

How do I pause my subscription?

Follow the link to the right "Subscription Management" and follow the prompts to pause your subscription.

What happens to my subscription if you take a trip?

While I am a person who loves my work, occasionally it's nice to take a brain break. I let all my subscribers know a minimum of two weeks prior to me taking any time off; that way if you have a time-sensitive project, it can be moved to the top of the queue and be completed. I then pause all subscriptions until I return.

What is the typical turnaround time for a project?

For typical requests, such as trade show materials, flyers, brochures, social media graphics, and landing pages - typically 1 - 2 days, Monday - Friday. For complex requests, such as motion graphics, logos, and 3D modeling - a new timeline will be established based on the demands of the request.

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